Collection of Personal Information
The term “Personal Information” refers to information in our possession or control that relates directly or indirectly to an individual to the extent that the individual can be identified or is identifiable from that and other information in our possession, such as name, address, telephone number, Identification/Passport number, date of birth, photograph, email address, household information, etc. as well as Sensitive Personal Data as defined under the PDPA, which includes but is not limited to, information pertaining to the physical or mental health or condition of a data subject and religious beliefs. The PDPA requires us to inform you of your rights in respect of your Personal Information that is being processed or that is to be collected and further processed by us and the purposes for data processing. The PDPA also requires us to obtain your consent for the processing of your Personal Information. With regard to the PDPA, we are committed to protecting and safeguarding your Personal Information. By providing your Personal Information to us and/or continuing access to our website (“Site”), you confirm that you have read and understood this Policy and allow us to process your Personal Information in accordance with the manner as described in this Policy.
How We Collect and Use Your Information
We only collect Personal Information that is necessary for us to provide our services to you. We may collect Personal Information from you when you do any of the following on our Site:
We will not sell, rent, transfer or disclose any of your Personal Information to any third party without your consent. We collect and process Personal Information for a variety of purposes, including but not limited to:
We only collect and process your Personal Information to the extent it is necessary for fulfilling these purposes and where we can rely on a legal basis for such processing as set out in this Policy. Where required, we will obtain your consent prior to processing the Personal Information. Please be aware that we may combine data we collect about you with general information or research data we receive from other trusted sources.
When you visit our Site, AKEMI makes a record of your visit and logs the following information for statistical purposes:
This information may not be able to personally identify users on its own, however, it is possible to combine it with other data to personally identify individual persons.
Security of Your Personal Information
We are committed to protecting the confidentiality of your Personal Information. In order to prevent unauthorised access, disclosure or other similar risks, we endeavour, where practicable, to implement appropriate technical, physical, electronic and procedural security measures in accordance with the applicable laws and regulations and industry standard to safeguard against and prevent the unauthorised or unlawful processing of your Personal Information, and the destruction of, or accidental loss, damage to, alteration of, unauthorised disclosure of or access to your Personal Information. We will make reasonable updates to its security measures from time to time and ensure the authorised third parties only use your Personal Information for the purposes set out in this Policy. The Internet is not a secure medium. We will put in place various security procedures with regard to the Site and your electronic communications with us. All our employees, business partners, agents, contractors, vendors, suppliers, data processors, third-party product and/or service providers, who have access to, and are associated with the processing of your Personal Information, are legally obligated to respect the confidentiality of your Personal Information. Please be aware that communications over the Internet, such as emails/webmails are not secure unless they have been encrypted. Your communications may be routed through a number of countries before being delivered – this is the nature of the World Wide Web/Internet. We cannot and do not accept responsibility for any unauthorised access or interception or loss of Personal Information beyond our reasonable control.
How Long We Keep Your Personal Information
We will keep your Personal Information for as long as necessary to fulfil the purpose for which this data was collected. This time period may depend on what we are using your information for, in accordance with this Policy. If your Personal Information is no longer required, we will delete it from our servers or make it anonymous by removing all details that may identify you. If necessary, we may retain your Personal Information to comply with operational, legal, regulatory, tax or accounting requirements.
Disclosure of Personal Information to Third Parties
We may disclose Personal Information to:
These third parties have access to your Personal Information only to perform these tasks on our behalf and are legally bound not to disclose or use the information for any other purposes.
International Transfers of Personal Information
We may collect, transfer and store your Personal Information in Malaysia and/or in other countries by third parties or our affiliates. Therefore, your Personal Information may be processed outside your jurisdiction, including in countries and jurisdictions that may not provide the same level of protection. You hereby expressly consent to us transferring your Personal Information outside of Malaysia. If we transfer your Personal Information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of the PDPA, and the international laws of other countries; and (ii) we will protect the confidentiality of the transferred Personal Information in accordance with this Policy.
Your Rights and Controlling Your Personal Information
In accordance with the PDPA, you have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request data on the source of your Personal Information. We may impose a small fee (such amount as permitted by the PDPA) to cover the administration costs involved in processing your request to access your Personal Information. In respect of your right to access and/or correct your Personal Information, we reserve the right to refuse your request to access and/or correct your Personal Information for the reasons permitted under the law, such as where the expense of providing access to you is disproportionate to the risks to your privacy, or where the rights of others may also be violated, amongst other reasons. You reserve the right at any time to request us to limit the processing and use of your Personal Information (for example, requesting us to stop sending you any marketing and promotional materials or contacting you for marketing purposes). You always retain the right to withhold Personal Information from us, with the understanding that your experience of our Site may be affected. We will not discriminate against you for exercising any of your rights over your Personal Information. If you do provide us with Personal Information you understand that we will collect, store, use and disclose it as outlined in this Policy. If we receive Personal Information about you from a third party, we will protect it as set out in this Policy. If you are a third party providing Personal Information about somebody else, you represent and authorise that you have such person's consent to provide the Personal Information to us. If you believe that any information we have about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this Policy. We will take the necessary steps to correct any information found to be inaccurate, incomplete, misleading, or out of date. If you believe that we have breached a relevant data protection law and would like to lodge a complaint, please contact us using the details below and provide us with a full account of the alleged breach. We will promptly investigate your complaint and respond, in writing, outlining the outcome of our investigation and the steps we will take to resolve your complaint. You reserve the right to contact a regulatory body or data protection authority relative to your complaint.
Request By Customer For AKEMI To Update Personal Data
If you would like AKEMI to update your personal data such as your delivery address, please email us here, or speak to a support agent on our Site. How to request for personal data update:
Our products do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the event that we discover Personal Information provided to us by a child under 13, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us so that we will be able to take appropriate action.
Limitations of Our Policy
Our Site may link you to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices. If you subscribe to an application, content or a product from any of our partners and you directly provide your Personal Information to that third party, that Personal Information will be subject to that third party's personal data protection policy, and not to this Policy.
We reserve the right to modify, update and/or amend this Policy from time to time with reasonable prior notice to you. We will notify you of any amendments via announcements on the Site or other appropriate means. Please check the Site from time to time to see if there are amendments to this Policy. Any amendments to this Policy will be effective upon notice to you. By continuing to use the services and/or access to the Site after being notified of any amendments to this Policy, you will be treated as having agreed to and accepted those amendments. If you do not agree to this Policy or any amendments to this Policy, we may not be able to provide all services to you and you may be required to terminate your relevant agreement with us and/or stop accessing or using the Site.
If you have any questions about this Policy, or have any further queries, or would like to make a complaint or data access or correction request with regard to your Personal Information, you may contact us as per below: